kellyrf3
Rookie
35
4
8 months ago
8 months ago
2
Problem
Lately, every time we try to use the front right burner on our stovetop, it is getting way too hot, so we have to stop and switch burners. It's been happening so much that we have stopped using it all together.
What I did
- I looked over a few different posts, in my searches I found that the majority of them say to swap the burner switch.
What the range is doing
The burner is getting red hot and staying red hot, the other burners turn off more frequently.
What the range should be doing
The burner should cycle like the rest of the burners.
Question
What would cause the burner to stay on at all times? Can anyone confirm it is the burner switch?
Type: Range
Brand: Samsung
Model: FTQ353IWUX
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1 Solution
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EatCake
Rookie
45
4
Accepted
8 months ago
8 months ago
Explanation
Yes, this range is also part of a recall for the burner switches U.S. Consumer Product Safety Commission.
About 1.2 million units were affected, contacting Samsung or a Samsung authorized repair company should resolve the problem for free.
Samsung toll-free at 833-775-0120 from 9 am to 8 pm ET Monday through Friday.
or
email rangesupport@sea.samsung.com
or
samsung.com/us/support/range-knob-kit for free knob locks.
Repairs
If you get the locks yourself, they are simple to install. knob lock tutorial
The infinite switch is the part you need to fix your burner. P/N: DG44-01002A.
Here is a tutorial for how to replace this switch: how to replace samsung slide-in range infinite switch.
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