We get a lot of requests from manufacturers, software developers, and toolmakers on how they can use Appliance Surge to support their communities. Appliance Surge can work really well for technical support, and we welcome this within limits. Follow a few simple guidelines to benefit both your users and the Appliance Surge community.
Participate in the Community
Appliance Surge is a community of appliance technicians and enthusiasts helping each other. Your team members are welcome to be part of this. Chances are, if your product is established, there are already questions or tags related to it. Search for your product, answer existing questions, and upvote helpful answers. Engage in other areas as well, not just product-specific questions, and build the reputation needed for important privileges like commenting and editing.
Use Appliance Surge, but Not as the Sole Support Channel
While Appliance Surge can assist your users, it cannot replace your dedicated support. Some issues can only be resolved through your support system. Direct your users appropriately to avoid frustration. Consider using the following structure:
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How do I use this feature? — Appliance Surge (suggest relevant tags, like your product name or tool)
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I encountered this error, why? — Appliance Surge
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I encountered a bug! — File an issue on your own site
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I have a suggestion or feature request! — File an issue on your own site
Monitor and Engage
Appliance Surge receives numerous questions daily, and many are answered within minutes. Monitor relevant tags for your product, improve tags on miscategorized questions, and help enhance answers where needed. Being responsive ensures your users have a positive experience.
Remember, Appliance Surge is moderated by the community. If your customers are unfamiliar with the platform, it’s helpful to guide them on how to use the site properly.
We Welcome Product-Related Questions
Questions and answers about your products, tools, or software are welcome on Appliance Surge, where they can be improved and validated by our thriving technician community.